We started the Pololu Forum in 2004 as a place for product support and discussion, where Pololu customers can interact directly with each other and Pololu engineers. The forum is our preferred medium for handling technical support since the answers can potentially benefit multiple people and can include the experience of other helpful members of the community.
Recently we changed the forum software from phpBB to Discourse, a more modern and mobile-friendly forum package. We migrated user accounts and posts, so you should still be able to use your same forum username and password to log in. (Your forum account is separate from your Pololu.com account, though.) If you don’t have an account, now is a great time to sign up and join in the robotics and electronics discussion! You can read a lot more about Discourse on its “About” page.
We would be happy to hear how your experience is with Discourse, and if you have any suggestions or feedback on the change, you can post a comment here or in the “About the Pololu Forum” category on the forum.
Here are some technical details about the migration: before migrating, the forum had around 11 thousand user accounts and over 45 thousand posts, so I was very happy to find that following the instructions from the Importing from phpBB3 topic worked well. One thing the importer does not support is handling redirects from the old phpBB URLs. We really wanted to keep all those forum links working, so I modified the import script to generate an Nginx configuration mapping the old URLs to the new ones. I also made an improvement to the Discourse string remapping utility to fix some of the BBCodes that were not rendering well. It has been convenient to contribute to Discourse because they use Ruby on Rails, just like we do for the main Pololu website.